Where do you get these things from?

…Just about everywhere! These items mostly come from overseas from an array of places, but mostly from Egypt, Dubai, India, Jordan, Kuwait, Pakistan, Qatar, UK, and the US.

Where are you shipping from?

New Jersey, USA

While trying to check out, I’m being shown a crazy high price for shipping, what’s going on?

Depending on how you input your address, sometimes the shipping system doesn’t understand  your location. For US orders, shipping should never exceed $7. If you’re unsure about the shipping fee being displayed, feel free to contact us at info@shopthesouq.com and we will try to figure out the problem inshaAllah.

I would like to place an order, but I do not have PayPal or a Credit Card, can I still make a purchase?

Of course you can! Just send us an email at info@shopthesouq.com with the list of items you’d like to purchase and from there inshaAllah we can arrange a payment method (usually a mailed check or money order) and a way of shipment, inshaAllah

I really want to place an order but I don’t think you ship to my country =(

No problem, send The Souq an email at info@shopthesouq.com and we can arrange for shipment to your country through our website and you can place your order straight from here.

How soon do you ship orders?

We typically mail packages out within 72 hours of being placed

If I don’t like my items, can I return them?

If you are not pleased with your items you must contact The Souq within 3 days of receipt for a refund (the shipping fee is on you). Refunds are only for items returned in mint condition, the way it was sent out. The Souq will not issue refunds for already opened food, hijabs that smell worn and are covered in dandruff, or a card that you accidentally misspelled a message in and don‘t want anymore! Sorry! =P

If you intend on returning an item, please email The Souq FIRST or you will not receive your refund. Please include  the following information in your email and we will then proceed with the return, inshaAllah -

  • NAME
  • ADDRESS
  • ORDER DATE
  • METHOD OF PAYMENT
  • ITEM(S) BEING RETURNED
  • REASON